Replying To Messages

After introducing the ability to compose new messages last month we’re pleased to announce that you can now reply to messages directly from within Gaggle Mail. We’ve rearranged the layout of the message popup to now show ‘Reply to Group’ and ‘Reply’ buttons.

 

Buttons showing replying to message

 

As you can imagine clicking ‘Reply to Group’ will open the message for editing and pre-select your group address as the recipient. Likewise the ‘Reply’ button will open a reply going to the original sender of the message.

 

Full email message with reply buttons

 

The ability to reply to messages from within Gaggle Mail gives us the opportunity to fulfil a long term user request and that is the ability to reply to messages send in a daily digest. We now include a ‘Reply to Message’ button at the bottom of every message listed in digest emails. This now makes the Daily Digest feature a much more viable option when you want to remain part of the conversation but not get overwhelmed.

 

 

Daily digest message with reply buttons

As with many features we build this came about from a user suggestion so if you have any ideas of how we can improve Gaggle Mail or make it work better for you then we’d love to hear them.

Compose New Messages Within Gaggle Mail

Sending a message to your group has just got even easier; you can now compose and send messages directly for the Gaggle Mail web interface.  The full functional text editor allows you format your message with ease.  Adding links, lists or images is a breeze using the toolbar actions.  You can even directly edit the HTML generated for your message to give you even more control.

This feature works great on desktop or mobile and is easily accessed from the Compose button on the top left (desktop) or slide-out menu (mobile).

compose new message popup

As with all features we add to Gaggle Mail we’re really tried to keep things as simple as possible, you just type in your message and hit send – that’s it!

We are also planning to add the ability to reply to messages directly from our web interface which will be especially useful to people using the Daily Digest option – so watch this space.

Streamlined Bulk Adding of Members

I’m delighted to let you know that we’ve just made adding members to your group even easier.  You can now drag and drop a .csv or Excel (.xlsx) file containing member names and email addresses directly into Gaggle Mail and we will extract all their details and prepare them to be added to your list.

It now takes just seconds to go from zero to 1000 members!

Gaggle Mail bulk add members

You can still directly enter member details or copy and paste them into the text area to get them added.  As long as each member is on a separate line then they can be entered in a wider variety of formats; comma separated, tab separated, email address first, name first or just email address on it’s own.

If any of the addresses you are adding already belong to members of your group we will let you know, as well as if the list contains any duplicate addresses.

Adding members info panel

We hope you will find this streamlined approach to adding members to your group both more powerful and easier to use.  If you do have any feedback about this feature or anything else then please do let us know.

How to Create an Email Discussion List

Gaggle Mail is all about making group email as easy to use as possible.  With that in mind we’ve just released an update which makes setting up your group even easier. Now when you create a new group with Gaggle Mail we show you a quick setup up wizard that walks you through the main customizations that are made to groups.  These few steps explain what each setting does and how it affects messages being sent across your group. Gaggle Mail -Simple group email discussion list This setup process is totally optional, you can quit it at any time and go back and change any of the settings later at any point. We have always been about making group email discussion lists as easy as possible to use and opening them up to an audience that would have previously been put off creating one.  With this new step-by-step approach to getting your list up and running we think we’ve made things even easier. As we’ve previously said “If you can use email, you can use Gaggle Mail” this is now truer than ever.

Anonymous Group Email

Sometimes groups want to communicate via group email but keep their individual email addresses hidden.  To facilitate this we’ve added Privacy group setting which hides the email addresses of members from other members but allows them to communicate freely.

Setting for anonymous group email

With this feature enabled your group will continue to work as usual but the email addresses of other members will be hidden.  You can still reply directly to a member however this will use a proxy email address which will keep the original senders address hidden.

You can read more about this feature here.

Replying To Daily Digest Messages

Our daily digest feature is very popular allowing people to receive one digest email a day. However if you’re not actually receiving the individual messages then you can’t reply to them and join the discussion. Until now.

reply-to-digest

Now when you receive your daily digest and click the link to view the original email we show you a “Send to me” button on the message to get it straight to your inbox giving you the opportunity to reply.

Resending Group Emails

I’m delighted to let you know we’ve just introduced the ability to resend messages to any member of your group. This option is only available to administrators of your group and you can do this from the Message archive.

resend-message

Messages can be resent to any current member of your list even if they we’re not a member of your group when the message was originally sent. This can be really useful if you have a special welcome or introduction email you like to send to all new members to your.
we hope you find this feature useful and if you have any feedback then please let us know.

How Healthy Is Your Group Email?

When running a community group email list your main concern is that your members are getting the messages sent to them. Emails can failed to be delivered for lots of reasons but before you can fix the delivery problems you have to know which mails are not getting through.

health-empty

To make it super easy to see any delivery problems with your group email listsrv we’ve introduced a group Health Score. Your group’s Health Score is calculated be analyzing the last few messages sent to your group and rating, out of 100, how well those messages were delivered to your members.

health-perfect

When there are delivery problems we list the members which are having problems along with the specific issue they are facing and most importantly a solution of how to fix the problem.

All this useful information can be accesses from the new Health section in your group management page.

Deleting Messages

As a result of feedback from our wonderful users we’ve added the ability to delete messages from the message archive.  This feature is quite self-explanatory and available immediately so give it a try and let us know what you think!

 

Delete messages

Original Sender and Reply To Links in Footer

We’ve recently made some enhancements to the email footer that is added to every email sent over Gaggle Mail.  The default footer now includes the email address of the original sender of the message and a link to reply specifically to the sender.

Screenshot at Aug 01 14-12-50

The default configuration for a Gaggle Mail email group is that replies go back to the group, this is ideal for encouraging group discussion and sharing information.  However sometimes it can be preferable to just reply to specific person who sent the message and having a reply to link in the footer makes this super easy.

The sender address and reply to link only appear for groups which are configured for replies to go to the group address since this isn’t required when the reply address is already set as the original sender.

You have always been able to customize the footer of messages sent over Gaggle Mail so if you’d prefer not to include the sender information then it’s really easy just to set your own footer.  You can also include the original sender and a reply to link in a custom footer using the replacement tags described here.

We’ve also changed footers to use HTML links where appropriate which gives them a cleaner look.