We’re delighted to announce the availability of one of our most requested features – Gaggle Mail now supports message threading.
When viewing messages on the Gaggle Mail website they can now appear grouped by thread. This new “Conversation view” can be switched on and off via a new settings button above the message list.
With Conversation view enabled there are two ways to view a thread. Firstly, there’s the single message view, this is similar to the existing message view with the addition of some buttons in the popup title bar to navigate between messages within the thread.
Also in the title bar is a button to toggle between the single message view and a new “Chat view”. Chat view opens the thread in one long view similar to a mobile chat application. In here, we strip away replies from messages and isolate each message for a much clearer view.
Daily Digest Improvements
We’ve also made these message viewing improvements available to Daily Digest users who can now choose to view their digests messages gathered together by thread and open thread then in Chat view. As with viewing the message archive, these options are controlled by the new settings button.
Digests are now viewed from the members own membership details page which means they can go back and see previous digests. Also from their membership details page members can post a new message to the group to start new threads – as well as posting to an existing thread.
As you can see, there are quite a few changes here that we’re really excited about. However, if change isn’t your thing then simply switch off Conversation view and things will be back to how they were before. If you have any feedback on this or anything else with Gaggle Mail please let us know.
We’ve been really busy over the last few months adding what has been our most requested feature. I’m delighted to let you know that we now support sub-groups on Gaggle Mail.
This was a big undertaking for us since we were deteremined to add this much-requested feature without adding any complexity to our users. We’re really happy with how it’s turned out and hope you will be too.
You can read more add this feature here but essentially if you already have a group and you create another one we will ask you if you want to link your groups together.
Groups which have been linked share a common pool of members which can be managed across all groups from a single place. You can add members to multiple groups, edit members across multiple groups and remove members from all their groups all with ease.
We hope you find this useful and as ever if you have any feedback please let us know.
Just before the end of 2017 we renamed the Health tab in Gaggle Mail to Activity – this was more than just a renaming exercise though. The all new Activity tab gives you a single place to keep track of everything that’s going on with your group.
As well as logging every message that is sent to you group it also lets you see when messages were held for moderation and whether they were rejected or accepted. You can also see all events relating to members of your group. For example when a member joined the group, changed their email address or unsubscribed.
You can also see if a member has been blocked due to delivery issues to their address. All events are easily searchable so finding exactly what’s going on with a particular member is really easy.
As well as tracking all events for your group we also show statistics of the number of messages sent in the last 30 days and who the top 5 senders have been for that month.
These change have been introduced to provide a clear picture as to what’s happening and a reliable audit of activity in your group. If you have any feedback for this or any other feature on Gaggle Mail please let us know.
When you’re sending an email to a group of people sometimes they all know each other and sometimes they don’t.
When you want to send a message to a group without everyone seeing each other’s email address then you can use the BCC: field to keep recipient addresses hidden. Blind carbon copy works great but what if you want a group of people to email each other without sharing their addresses.
How to Keep Email Addresses Private with Group Email
When you setup an email group member’s email addresses usually stay private until someone sends to the group whereby their address is circulated to the group as the from: address of the message they sent.
Gaggle Mail has an incognito mode whereby we ensure member email address privacy – even amongst other members of the group. With incognito mode enabled the group behaves like any other listserv email group however every member of the group has their own personal alias email address, specific to that group, which is used in place of their own address.
These alias addresses allow the group to fully converse and even send personal replies to other individuals in the group without anyone ever having to disclose their email address.
You’ve been able to compose new group email messages from Gaggle Mail for a while now but we’ve just made this feature even more useful. You can now add attachments directly to the messages you compose.
Previously if you want to send an attachment you’d have to send the message from your regular email client which, let’s face it, is the way most people use their group email system. However with Gaggle Mail allow people to reply directly to messages from the web interface it became more and more important that we made the online experience more powerful.
As with everything we do here a great deal of time and effort was spent making the feature “just right”. To add an attachment once you’re composing a message all you have to do is drag the file over the compose window and drop it. Alternatively if you’re not in a desktop environment you can tap the paper-clip icon in the footer and then choose to select a file directly from you’re device.
Any attachments you add to your message are shown on the message along with their size so you can make sure you don’t go over the total message size limit.
We’re continually striving the make Gaggle Mail the most powerful and user friendly group email system available and feedback from our users is a big help with this so if you have any suggestions about this feature or anything else on Gaggle Mail then we’d love to hear it.
TL;DR; How we used passwordless authentication to give users a low friction way of accessing private data.
A popular feature on Gaggle Mail is the searchable message archive, this has always been available to group administrators but we wanted to make it available to group members.
Group administrators already have an account with us which they used to create their group but all we know about members is their email address. Requiring members to create an account to view the message archive seemed a little too heavy weight for something they probably wouldn’t do often. However making the full message archive available to anyone who had acquired a ’secret’ member link was far too open.
Giving It a Try
Passwordless authentication seemed like a great fit for what we needed and since we already had the standard ‘forgot password’ workflow adding it was quite straight forward. I won’t go into how passwordless authentication works here since there’s already some greatarticles out there explaining it. Now when a member goes to the message archive they see a note asking them to click a button to receive a link giving them access to the archive. They immediately receive the email and on clicking the link they’re taken straight to the full message archive. After an hour the link will expire and clicking it will just redirect to the standard member page where if necessary they can request another time limited link.
This feature was a real hit with our users, the convenience of having access to the message archive without creating an account is a big plus.
A concern with this sort of workflow can be the latency while waiting for the email to arrive, since email is a massive part of what we do we already have lots of infrastructure in place to get the link in their hands as quickly as possible.
Passwordless authentication was worked well for us here, it’s not going to be the best fit for all circumstances but when you want to give a level of secure access without burdening the user with creating a user account it works well – especially if you already have their email address.
Gaggle Mail has supported message moderation for a while but we’ve just made some enchantments to make it more flexible and powerful. The first thing you will notice is that we’ve moved all moderation options into their own tab.
In the new Moderation tab the first option is to switch moderation on or off. Below that is a new section where you can specify who should the moderators for your group. Previously the group moderators were just the administrators but now you can nominate people to be moderators without being an administrator. However administrators are still moderators.
Next is a section where you can specify whose messages get moderated. There are two options; “Everyone expect these people” and “Just these people”. If you select “Everyone except these people” then everyone sending to the group will have their messages moderated apart from and names you add below. Alternatively selecting “Just these people” will only moderate messages from the names listed below. As was previously the case administrators (and now moderators) don’t have their messages moderated.
Finally at the bottom of the moderation tab is a new option “Notify sender when message held for moderation”. When enabled this option will send an email to anyone who’s message has been held for moderation to let them it has been held an will be sent to the group once someone has approved it.
How messages are handled once they’ve been held for moderation hasn’t changed and you can read about it here. If you have any comments or thoughts on these changes we’ve made please don’t hesitate to let us know.
After introducing the ability to compose new messages last month we’re pleased to announce that you can now reply to messages directly from within Gaggle Mail. We’ve rearranged the layout of the message popup to now show ‘Reply to Group’ and ‘Reply’ buttons.
As you can imagine clicking ‘Reply to Group’ will open the message for editing and pre-select your group address as the recipient. Likewise the ‘Reply’ button will open a reply going to the original sender of the message.
The ability to reply to messages from within Gaggle Mail gives us the opportunity to fulfil a long term user request and that is the ability to reply to messages send in a daily digest. We now include a ‘Reply to Message’ button at the bottom of every message listed in digest emails. This now makes the Daily Digest feature a much more viable option when you want to remain part of the conversation but not get overwhelmed.
As with many features we build this came about from a user suggestion so if you have any ideas of how we can improve Gaggle Mail or make it work better for you then we’d love to hear them.
Sending a message to your group has just got even easier; you can now compose and send messages directly for the Gaggle Mail web interface. The full functional text editor allows you format your message with ease. Adding links, lists or images is a breeze using the toolbar actions. You can even directly edit the HTML generated for your message to give you even more control.
This feature works great on desktop or mobile and is easily accessed from the Compose button on the top left (desktop) or slide-out menu (mobile).
As with all features we add to Gaggle Mail we’re really tried to keep things as simple as possible, you just type in your message and hit send – that’s it!
We are also planning to add the ability to reply to messages directly from our web interface which will be especially useful to people using the Daily Digest option – so watch this space.
I’m delighted to let you know that we’ve just made adding members to your group even easier. You can now drag and drop a .csv or Excel (.xlsx) file containing member names and email addresses directly into Gaggle Mail and we will extract all their details and prepare them to be added to your list.
It now takes just seconds to go from zero to 1000 members!
You can still directly enter member details or copy and paste them into the text area to get them added. As long as each member is on a separate line then they can be entered in a wider variety of formats; comma separated, tab separated, email address first, name first or just email address on it’s own.
If any of the addresses you are adding already belong to members of your group we will let you know, as well as if the list contains any duplicate addresses.
We hope you will find this streamlined approach to adding members to your group both more powerful and easier to use. If you do have any feedback about this feature or anything else then please do let us know.