Collapsible Side Bar

A quick update to announce that you can now minimise the side-bar when using Gaggle Mail on a tablet or desktop.

 

 

collapsible-side-bar

 

 

Our mobile layout had to side-bar popping out when you needed it but previously on tablets and desktop you were stuck with the side-bar. This was ok on large screens but on laptops and tablets, the side-bar was taking a little too much space. Now you can hide it.

Improved Message Archive

Being able to search your entire message archive has always been a key feature of Gaggle Mail which is why we’re delighted to have been able to spend some time over the last few months improving how it looks and how it works. We now allow you to select and view messages while still seeing your message list. We’ve also got rid of the paging of messages and just show all of them in a continuously scrolling list.

message-archive-with-side-panel

Being able to quickly click between messages and see entire message threads from one view really makes the message archive more interactive and helps you to quickly catch up with what’s going on. In the header for each message we also show you the key details from the delivery report (how many messages delivered/bounced etc) so, at a glance, you can see if your messages are getting through.

message-header-delivery-count

When viewing messages we show them cleaned up with all previous replies hidden so you can easily see what each person said. You can always switch to see a message in its original form by selecting “Show Raw Message”

message-options

We’re really pleased with these changes and think they further improve the utility of the messages archive. If you have any feedback on this or anything else on Gaggle Mail, please don’t hesitate to contact us.

A Guide to Group Email

Email is going nowhere. Despite what you may have heard from Slack, Facebook, Whatsapp or other chat focused companies, email is here to stay. You can’t get away from that fact that EVERYONE has an email address and EVERYONE knows how to use email. It’s the lowest common denominator amongst electronic communication.

Another thing that email has going for it is that sending a message to lots of people it no more complicated than sending to a single person. Just add their names to the To: field and off you go.

As long as people keep using “Reply to All” you can keep a conversation going amongst a group of people with very little effort.  Everyone can be using their own email client on whatever device they choose, replying in their own time or even composing responses offline. Super. Easy.

This sort of low friction, familiar, group communication really has a lot going for it. New conversations can be started in seconds, most email clients do a reasonable job of keeping a searchable archive, and adding things like pictures or attachments is easy. All-in-all this is probably why group emails use is so ubiquitous that we don’t even consider it as a ‘product’ or ‘app’, it’s just email doing its thing.

Everyone who has used group email like this will also probably encountered some of its shortcomings like someone forgets to click reply-to-all or the confusion which ensues when someone moves jobs and needs to change their email address. It’s at times like this when you just need a little bit more structure around your free-flowing just-add-everyone-in-the-to-field approach.

If this is you then Gaggle Mail does a great job to provide that structure without forcing everyone to sign up to a new app or even move out of their email client.

Gaggle Mail gives your group its own email address so instead of sending you a message to all everyone’s individual address you just sent it to the one address and Gaggle Mail makes sure everyone in the group gets it. You don’t have to worry about not clicking reply-to-all since there’s only one address to reply to. And also if someone’s email address changes, just update it in the group list and nobody else needs to do anything.

Group email is a superb tool but if your group needs just a little bit more structure, then give Gaggle Mail a try for free to help keep things on track.

How To Create a Listserv

A Listserv is a great way to easily facilitate group email discussion, there are plenty of advantages of having a Listserv over just including everyone in cc but we won’t go into them here, this article is about setting up a Listserv.

The official Listserv software has been around for 30 years and is provided exclusively by L-Soft, this is large scale, tried and tested enterprise software. If you need hundreds of groups with tens of thousands of members then this is the option for you. It doesn’t come cheap but it does give you a large scale enterprise solution.

If your requirements are more modest, maybe you just need a few groups (or one) with less than a few thousand members then Gaggle Mail is a worthy alternative. Although Gaggle Mail is not strictly a Listserv (L-Soft holds the Listserv trademark), it accomplishes the same thing a Listserv does in a modern, easy-to-use way.

Being 100% hosted in the cloud, it’s super easy to get started with Gaggle Mail. Just head to the home page, enter your email address and a password, choose a name for your group and voila(!) you have your own group email discussion list.

Gaggle Mail was created with a major focus on being easy to use and accessible to anyone. From small smartphone screens to tablets or large desktops, managing your groups on Gaggle Mail is simple and intuitive. Whether you’re trying to add members to a group, searching for messages in the archive, moderating messages before they’re sent out – it’s all just a click or tap away.

At the heart of any good group email system is its ability to get messages delivered and this is where Gaggle Mail shines. The delivery of every message is tracked and should delivery problems arise then these are quickly highlighted with simple to follow resolution steps. With years of experience delivering millions of email messages, you can rest easy that your messages will get delivered.

Being a modern platform, Gaggle Mail was created in a world of GDPR and privacy concerns from large tech companies (Facebook, Google, I’m looking at you). Not only do we take extreme care to make sure all private data remains private, but we also have unique features like Incognito Mode which allows people to participate in group email discussion without their email address being known to other people in the group.

Listservs are a very useful tool for group email discussion, Gaggle Mail provides a modern, reliable and simple take on this winning formula.

Try Gaggle Mail for free.

Subgroups

TLDR Gaggle Mail now supports subgroups – and they’re awesome!

It’s been a long time coming but we’ve finally added subgroups to Gaggle Mail. As with all features on Gaggle Mail, we really wanted to make sure subgroups were as simple and intuitive as they could be and I think we’ve done exactly that.

 

general-my-groups

With a group added as a subgroup to another (parent) group, then all messages sent to the parent group will also be sent to the subgroup. It’s that simple.

We take into account any moderation and daily digests, and we also take care of any duplicate recipients to make sure members only receive one copy of a message.

Once groups are linked together you just drag a group into the subgroup section of the parent group and to set up a subgroup. If you want to remove a subgroup, just simply click the cross next to its name.

This has been a highly anticipated feature for us so please give it a try and let us know your feedback.

Unlimited Groups

Today I’m excited to announce we’ve launched one of the most widely requested features on Gaggle Mail – unlimited groups!

Up until now, all groups on Gaggle Mail were charged separately. Even though you could link groups together and manage the members altogether, you still had to create a subscription for each group. Not anymore.

You can now create a subscription for your linked groups and then create as many groups as you like under that same subscription. This also means if you have members who appear in several of your groups you will only have to pay for that person once – regardless of how many groups they’re in.

Pricing for unlimited groups is double that for single groups so in many cases, where you have the same people in lots of groups, this can work out much cheaper. It’s just $1 per member per year, with a minimum of 40 members or $0.10 per member per month.

You can start a linked group subscription directly from your billing page where you’ll also find a cost comparison between single and unlimited group billing.

Message Threading

We’re delighted to announce the availability of one of our most requested features – Gaggle Mail now supports message threading.

 

Group email message thread

 

When viewing messages on the Gaggle Mail website they can now appear grouped by thread. This new “Conversation view” can be switched on and off via a new settings button above the message list.

 

Message settings

 

With Conversation view enabled there are two ways to view a thread. Firstly, there’s the single message view, this is similar to the existing message view with the addition of some buttons in the popup title bar to navigate between messages within the thread.

 

Group email chat view
Viewing a message thread in “Chat View”

 

Also in the title bar is a button to toggle between the single message view and a new “Chat view”. Chat view opens the thread in one long view similar to a mobile chat application. In here, we strip away replies from messages and isolate each message for a much clearer view.

 

Daily Digest Improvements

We’ve also made these message viewing improvements available to Daily Digest users who can now choose to view their digests messages gathered together by thread and open thread then in Chat view. As with viewing the message archive, these options are controlled by the new settings button.

 

Daily Digest message thread
A digest message thread showing additional messages for that digest in blue.

 

Digests are now viewed from the members own membership details page which means they can go back and see previous digests. Also from their membership details page members can post a new message to the group to start new threads – as well as posting to an existing thread.

 

Gaggle Mail member view with digests
Members can now view old digests

 

As you can see, there are quite a few changes here that we’re really excited about.  However, if change isn’t your thing then simply switch off Conversation view and things will be back to how they were before. If you have any feedback on this or anything else with Gaggle Mail please let us know.

Sub-Groups and Linked Groups

We’ve been really busy over the last few months adding what has been our most requested feature. I’m delighted to let you know that we now support sub-groups on Gaggle Mail.

This was a big undertaking for us since we were deteremined to add this much-requested feature without adding any complexity to our users. We’re really happy with how it’s turned out and hope you will be too.

You can read more add this feature here but essentially if you already have a group and you create another one we will ask you if you want to link your groups together.

Groups which have been linked share a common pool of members which can be managed across all groups from a single place. You can add members to multiple groups, edit members across multiple groups and remove members from all their groups all with ease.

We hope you find this useful and as ever if you have any feedback please let us know.

New Activity Log

Just before the end of 2017 we renamed the Health tab in Gaggle Mail to Activity – this was more than just a renaming exercise though.  The all new Activity tab gives you a single place to keep track of everything that’s going on with your group.

Events list for listserv

As well as logging every message that is sent to you group it also lets you see when messages were held for moderation and whether they were rejected or accepted.  You can also see all events relating to members of your group.  For example when a member joined the group, changed their email address or unsubscribed.

You can also see if a member has been blocked due to delivery issues to their address.  All events are easily searchable so finding exactly what’s going on with a particular member is really easy.

Group email activity statistics

As well as tracking all events for your group we also show statistics of the number of messages sent in the last 30 days and who the top 5 senders have been for that month.

These change have been introduced to provide a clear picture as to what’s happening and a reliable audit of activity in your group.  If you have any feedback for this or any other feature on Gaggle Mail please let us know.

How to Send Email to Groups Without Showing Addresses

When you’re sending an email to a group of people sometimes they all know each other and sometimes they don’t.

When you want to send a message to a group without everyone seeing each other’s email address then you can use the BCC: field to keep recipient addresses hidden.  Blind carbon copy works great but what if you want a group of people to email each other without sharing their addresses.

 

How to Keep Email Addresses Private with Group Email

When you setup an email group member’s email addresses usually stay private until someone sends to the group whereby their address is circulated to the group as the from: address of the message they sent.

Gaggle Mail has an incognito mode whereby we ensure member email address privacy – even amongst other members of the group.  With incognito mode enabled the group behaves like any other listserv email group however every member of the group has their own personal alias email address, specific to that group, which is used in place of their own address.

Gaggle Mail incognito mode switch

These alias addresses allow the group to fully converse and even send personal replies to other individuals in the group without anyone ever having to disclose their email address.