Frequently Asked Questions

Not at all. Residents keep using their regular email app (Gmail, Outlook, Apple Mail) exactly like before. The only change is they email residents@your-hoa.com instead of a long list of individual addresses. Most residents find it simpler and never realize we're involved.

No. 90% of users never visit our website or create any accounts. They simply email your group addresses from whatever email app they already use.

Actually, it makes things easier for them. Instead of remembering 47 different email addresses or being left off reply-all chains, they just remember one simple address: residents@yourHOA.com.

They won't notice any change. Same email app, same habits, just cleaner addresses that work more reliably. Most residents find it simpler.

CC/BCC works fine for small groups, but breaks down with regular turnover. When Sarah moves out and John joins the board, you have to tell everyone to update their contact lists. With group addresses, you update one list and everyone keeps emailing the same address forever.

If you have a very small number of residents and everyone knows each other well, regular email probably works fine. This is really for HOAs where keeping track of who should get what messages has become a headache.

Three ways: (1) One address reaches the right people every time, (2) You can find any old conversation in seconds instead of hunting through inboxes, (3) You know messages are delivered reliably instead of wondering if they went to spam.

Yes. You send from your Gmail, Outlook, or whatever you use. Messages go to group addresses instead of long CC lists. That's the only difference residents see.

Setup does just take 5 minutes.

Just one person (usually the secretary or board president) does the initial setup. Everyone else just emails the group addresses - no training needed.

If you can send an email and upload a file, you can manage this. Our interface shows you only what you need - no confusing features or technical jargon.

Yes – 30-day free trial. Set up groups, test with board members, see how it works before residents use the new addresses.

They stay in everyone's regular inboxes. Gaggle Mail only archives messages sent to your group addresses going forward.

Yes - free setup assistance via email support. Most administrators get everything working in under an hour, but we're here if you need guidance.

Any board member can take over with about 5 minutes of explanation. Or our support team can walk the new person through everything. The system is designed to outlast board turnover.

This is actually one of the biggest benefits. The new board inherits a system that's already working, with all the historical messages archived and searchable. No more "where did we put that contractor's contact info?"

Export all your contact lists and message archives. Your data stays yours. Cancel anytime, no penalties.

Yes. Unlike CC/BCC where everyone sees everyone's email address, group addresses keep individual contacts private. Only the administrator manages the member lists.

You can export all your contact lists and message archives anytime. Your data belongs to you, not us.

You keep all your data. We'll export everything for you – contact lists, message archives, everything. 

Only if they want to access the message archive online or receive daily digests instead of individual emails. Most residents never need accounts at all.

Yes – 30-day free trial, no credit card required. Set up your groups, try it with a few test messages, see how it works for your HOA.

One monthly based on the total number of residents you need to email. If only half your residents use email, you're not paying for inactive accounts.

No. Create as many groups as you need - board, residents, committees, treasury, social, maintenance, whatever. All included in your monthly price.

All messages are automatically archived with delivery confirmation. This supports good governance practices and any legal requirements your state may have.

You can still send them individual emails or mail for official notices. This works alongside your existing communication methods, not instead of them.

Easy – create new groups anytime. Pool committee, social committee, maintenance team – whatever you need. No extra setup fees.

We monitor every message and alert you if there are delivery problems. No more wondering "did everyone get the water shutoff notice?"

Three main things: (1) Group addresses that never change even when people do, (2) Automatic message archiving so you can find anything instantly, (3) Delivery monitoring so you know messages reach their destination.

We've been running group email for over 10 years with 24/7 monitoring. But if you ever want to leave, you can export all your data - contact lists, message archives, everything.

Usually within 30 minutes. All support queries are usually resolved within 2 hours. 

Yes – email us your situation at help@gaggle.email and we'll honestly tell you if Gaggle Mail makes sense or if your current setup is probably fine.