### Changing Subscription Size

Put simply when you switch between group sizes we do a pro-rata calculation of what has been used at the different subscription levels and either add or subtract the difference from your next bill.

There's a couple of worked examples below but we know this can be a little confusing so if you have any questions about this or other matters of billing then please let us know.

#### Increasing the Size of Your Group

Say your group is currently paying $10 per month for 250 members and is billed at the 1st of each month. If you then increase your group to 750 members halfway through a billing cycle (i.e. on the 15th) at that point you’ve already paid $10 and used half of it, so there’s a $5 credit.

The cost of the increased subscription ($30 per month) for the rest of the billing cycle is $15. Therefore, the total prorated cost of the switch is $10 ($15 for the switch minus $5 credit). This amount is added to your next bill.

#### Reducing the Size of Your Group

Now let’s try that in reverse. Say you start with a subscription for 750 members at $30 per month that is billed on the 1st of each month. If you then reduce your group down to 250 members halfway through the billing cycle you will have a $15 credit since you’ve only used half of the current billing cycle.

The cost of the reduced subscription ($10 per month) for the rest of the billing cycle is $5. Therefore you will be in credit by $10 ($15 credit minus $5 for the switch) at the end of the cycle. This amount will then be taken off your bill and subsequent bills until the credit is cleared.